Simplify
Processes that flow
We remove manual steps, duplication and waiting with automation designed for day-to-day work.
Digital solutions for businesses
The calls you miss are customers who never come back.
We use AI to automate the phone, the appointments and the repetitive processes in your business. Your team stops firefighting and decides on what matters.
Attenda
by Serveis Digitals
AI phone
Requests
Appointments
CanalIA aplicadaActionTeam
Human control always present
Rules, permissions and requests for the team
Technology should not make work harder.It should move it forward.
We do not sell isolated tools. We understand how you work, identify friction and build a digital system that fits your business and your team.
Clear strategyProgressive implementationReal support
Enhance
AI that genuinely resolves
We apply artificial intelligence where it creates value: answering, classifying, responding and triggering actions.
Connect
Tools that work together
We connect requests with the dashboard, email and Google Calendar so information reaches the right place.
A digital ecosystem.Four ways to transform your business.
We start with the most urgent challenge and build a foundation that can grow with your business.
Intelligent service
An available, consistent first line of service connected to real business information. For now we answer by phone: other channels, such as WhatsApp, are considered on request and quoted separately.
AI phone supportEnquiries and requests for the teamAppointment requests
Appointments and requests
We turn every conversation into a recorded action ready to continue.
Requests and changesReady for the team to confirmFollow-up
Integrations
We connect channels to the tools already used by your business.
Google calendarsEmail notificationsCustom integrations, quoted separately
Custom solutions
We design workflows, permissions and rules around each organisation.
MultiempresaRoles and permissionsCustom processes
AI PHONE SUPPORT
Answers when the team can’t.Every conversation, an action.
AI phone support handles first contact when the team is busy, out of hours or facing peak demand. It does more than talk: it checks information, records intent and triggers the next step.
Prepares the appointment request
Passes the request to the team
Call flow
Configured for your business
01
Receives
Answers with business context and opening hours.
02
Understands
Identifies intent and collects the required information.
03
Resolves
Answers common questions or records what is needed and leaves it ready.
04
Passes on
Takes the request and passes it to the team, which decides who follows it up.
ATTENDA
AI answers.
Attenda gives you control.
The dashboard brings requests, appointments and tasks together so the team can see what happened, what is resolved and what needs follow-up.
Discover AttendaVisibilityActivity, status and history in one place.
OrganisationBusinesses, sites, users, roles and permissions.
SupervisionThe team can review, intervene and adjust the rules.
What your team receives
After every answered call
01
The request
Who is calling, what they need and how to call them back.
02
An email notice
If configured, an email says a new request has arrived.
03
The management panel
Requests, tasks and calendar in Attenda Panel, on the plans that include it.
INTEGRATIONS
The conversation does not end when the call does.
Collected information is logged as a request for the team to act on and, if configured, an email says a new one has arrived. Appointments can be synced with Google Calendar.
Call
SDAttendaUnderstands · records · acts
Calendar
Notification
We start small.
We design for growth.
A clear, measurable implementation aligned with the team that will use it.
Listen
We identify the calls, questions and tasks that slow the team down.
Design
We define conversations, rules, data and who handles each request.
Validate
We test real cases within a controlled scope before expanding.
Evolve
We review Attenda activity and adjust the system based on what actually happens.
USE CASES
When the phone matters,
but cannot stop all the work.
Configuration adapts to the vocabulary, hours and rules of each business.
Clinics
Appointment requests, changes and common questions
Workshops
Call reception and appointment requests
Real estate
Initial lead qualification
Professional firms
Case intake for the team
Training centres
Course and enrolment information
Multi-site businesses
Coordinated service by location
Application examples; they do not necessarily represent current clients.
Specific questions.
Clear answers.
Does the AI phone system speak like a person?
The conversation is configured to be clear, natural and consistent with your business. At the start it says it is an artificial intelligence assistant: the goal is to resolve what it can and, otherwise, take the request and pass it to the team.
What happens if it cannot answer?
It follows agreed rules: it can ask for more information or take the request and pass it to the team. It must not invent answers outside validated context.
Can someone ask for an appointment during the call?
It takes down the request: what they need, when suits them and how to reach them, and leaves it ready in the panel for the team to confirm. It never confirms an appointment on its own.
Can the team review what happened?
Yes. Attenda centralises activity, history and status so the team can supervise interactions and continue pending cases.
Do we need to change our current tools?
Not necessarily. We first study current systems and their integration options. The solution is defined around what is viable and useful.
Can we start with only one type of call?
Yes. We recommend starting with a well-defined process, validating it with real cases and expanding once it is established.
If you want to go deeper, we take our time over it in our guides.
LET’S START WITH A REAL CALL
What happens today when your team cannot answer the phone?
Tell us about the current flow. We will explain what can be automated, what should remain with the team and how it would appear in Attenda.
Analyse your use caseBefore you call, see who will answer. Who is behind this