Simplify
Processes that flow
We remove manual steps, duplication and waiting with automation designed for day-to-day work.
Digital solutions for businesses
We digitise what slows you down. We activate what helps you grow.
Automation, artificial intelligence and custom development that turn slow processes into fast, connected experiences ready to scale.
Attenda
by Serveis Digitals
New interaction
Phone channel · right now
Intent identified
Appointment request · ready to confirm
AI phone
WhatsApp
Appointments
CanalIA aplicadaActionTeam
Human control always present
Rules, permissions and safe escalation
Technology should not make work harder.It should move it forward.
We do not sell isolated tools. We understand how you work, identify friction and build a digital system that fits your business and your team.
Clear strategyProgressive implementationReal support
Enhance
AI that genuinely resolves
We apply artificial intelligence where it creates value: answering, classifying, responding and triggering actions.
Connect
Tools that work together
We connect channels, calendars, CRMs and internal systems so information reaches the right place.
A digital ecosystem.Four ways to transform your business.
We start with the most urgent challenge and build a foundation that can grow with your business.
Intelligent service
An available, consistent first line of service connected to real business information.
AI phone supportWhatsApp BusinessEnquiries and escalation
Appointments and requests
We turn every conversation into a recorded action ready to continue.
Bookings and changesConfirmationsFollow-up
Integrations
We connect channels to the tools already used by your business.
CRM and ERPCalendars and emailAPI and webhooks
Custom solutions
We design workflows, permissions and rules around each organisation.
MultiempresaRoles and permissionsCustom processes
AI PHONE SUPPORT
Every call answered.Every conversation, an action.
AI phone support handles first contact when the team is busy, out of hours or facing peak demand. It does more than talk: it checks information, records intent and triggers the next step.
Can book or change appointments
Knows when to escalate to a person
Call flow
Configured for your business
01
Receives
Answers with business context and opening hours.
02
Understands
Identifies intent and collects the required information.
03
Resolves
Answers common questions or performs the defined action.
04
Escalates
Transfers cases that need judgement or personal attention.
ATTENDA
AI answers.
Attenda gives you control.
The dashboard brings calls, conversations, appointments and requests together so the team can see what happened, what is resolved and what needs follow-up.
Discover AttendaVisibilityActivity, status and history in one place.
OrganisationBusinesses, sites, users, roles and permissions.
SupervisionThe team can review, intervene and adjust the rules.
Overview
Real-time activity
Channels
ConnectedTeams
CoordinatedCasos
TraceableLatest interactionsLIVE UPDATE
Call
ResolvedAppointment confirmed
Call
EscalatedSales enquiry
WhatsApp
RecordedDetails collected
Shared context
Every interaction is recorded so it can be continued.
INTEGRATIONS
The conversation does not end when the call does.
Collected information can create an appointment, update a request, notify the team or feed the management system. Each integration is validated against the source tool’s capabilities.
Call
SDAttendaUnderstands · records · acts
Calendar
CRM / ERP
Notification
We start small.
We design for growth.
A clear, measurable implementation aligned with the team that will use it.
Listen
We identify the calls, questions and tasks that slow the team down.
Design
We define conversations, rules, data, escalation and connections to your systems.
Validate
We test real cases within a controlled scope before expanding.
Evolve
We review Attenda activity and adjust the system based on what actually happens.
USE CASES
When the phone matters,
but cannot stop all the work.
Configuration adapts to the vocabulary, hours and rules of each business.
Clinics
Appointments, changes and common questions
Workshops
Call reception and bookings
Real estate
Initial lead qualification
Professional firms
Case intake and escalation
Training centres
Course and enrolment information
Multi-site businesses
Coordinated service by location
Application examples; they do not necessarily represent current clients.
Specific questions.
Clear answers.
Does the AI phone system speak like a person?
The conversation is configured to be clear, natural and consistent with your business. It does not hide that it is automated: the goal is to resolve well and escalate when appropriate.
What happens if it cannot answer?
It follows agreed rules: it can ask for more information, record the case or escalate to the team. It must not invent answers outside validated context.
Can it manage appointments during the call?
Yes, when the calendar or booking system supports a suitable integration. It can check availability, create, change or confirm an appointment.
Can the team review what happened?
Yes. Attenda centralises activity, history and status so the team can supervise interactions and continue pending cases.
Do we need to change our current tools?
Not necessarily. We first study current systems and their integration options. The solution is defined around what is viable and useful.
Can we start with only one type of call?
Yes. We recommend starting with a well-defined process, validating it with real cases and expanding once it is established.
LET’S START WITH A REAL CALL
What happens today when your team cannot answer the phone?
Tell us about the current flow. We will explain what can be automated, what should remain with the team and how it would appear in Attenda.
Analyse your use case