Receives
Handles the call with your business context: hours, services and the basic information available.
ATTENDA
Your call is handled while you’re elsewhere.
Your team decides what happens next.
Attenda, from Serveis Digitals, answers calls with AI, understands the reason and prepares each case so your team can continue and decide from the dashboard.
Everything that happens. Everything under control.What your team receives
After every answered call
01
The request
Who is calling, what they need and how to call them back.
02
An email notice
If configured, an email says a new request has arrived.
03
The management panel
Requests, tasks and calendar in Attenda Panel, on the plans that include it.
The phone doesn’t wait for your team to be free.
While someone’s serving a customer, in a meeting or out of the office, new calls come in: enquiries, appointments, requests that need an answer. Without a system to capture them, information gets scattered across notes and missed calls, and every case needs someone to explain it all over again.
Attenda doesn’t stop when the call ends.
The same AI phone support we use across our other services, applied to the full life of a call.
Understands
Identifies the reason for the call and what the caller needs.
Prepares
Collects the relevant information and resolves or prepares the action under the rules you’ve set.
Hands over
Leaves the case logged in Attenda so your team can continue, confirm or step in.
What exactly is AI phone answering?
Read the AI phone answering guideThat one and the rest are in our guides.
THE DASHBOARD
Everything that happened, visible to your team.
From Attenda, your team sees what the AI has handled, what needs following up and who should continue each case.
Phone
The phone numbers assigned to the business and to each location.
Appointments and requests
Track the requests collected through each channel.
History
Understand what happened before continuing a case.
Activity
Minutes used and calls answered in each period.
Configuration
Manage rules, permissions and supervision.
The AI prepares. Your team decides.
The AI
Handles the call, understands the reason, gathers the information needed and leaves the request ready for your team to follow up.
Your team
Reviews every interaction, decides when to step in, confirms sensitive actions and continues cases from the dashboard.
No sensitive action is confirmed without someone from your team.
Every organisation, its own rules.
Attenda adapts to how each team works, with the supervision criteria that fit each case.
- Configuration by company and site
- Different users and roles
- Your own supervision criteria
USE CASES
The same Attenda, adapted to every sector.
Multi-site businesses
Coordinated service by site, with the context of each location.
See the solutionTraining centres
Enquiries about courses and enrolment, prepared for the academic team.
See the solutionWorkshops
Appointment requests and technical enquiries collected before the vehicle arrives.
See the solutionProfessional firms
The reason for the enquiry and the administrative context ready for the professional.
See the solutionTell us how your team handles calls today.
We’ll take a look together.
We’ll help you see what the AI can prepare and what your team should keep deciding.
Attenda was not built by a multinational — you can see who is behind the product.