ServeisDigitals

ATTENDA

Your call is handled while you’re elsewhere.
Your team decides what happens next.

Attenda, from Serveis Digitals, answers calls with AI, understands the reason and prepares each case so your team can continue and decide from the dashboard.

Discover Attenda Let’s talk about your case
Everything that happens. Everything under control.
Control centre Live

Interactions

Traceable

Cases

Organised

Teams

Coordinated

Decisions

Supervised
Human supervisionYour team decides when to step in.

The phone doesn’t wait for your team to be free.

While someone’s serving a customer, in a meeting or out of the office, new calls come in: enquiries, appointments, requests that need an answer. Without a system to capture them, information gets scattered across notes and missed calls, and every case needs someone to explain it all over again.

Attenda doesn’t stop when the call ends.

The same AI phone support we use across our other services, applied to the full life of a call.

Receives

Handles the call with your business context: hours, services and the basic information available.

Understands

Identifies the reason for the call and what the caller needs.

Prepares

Collects the relevant information and resolves or prepares the action under the rules you’ve set.

Hands over

Leaves the case logged in Attenda so your team can continue, confirm or step in.

What exactly is AI phone answering?

Read the AI phone answering guide

THE DASHBOARD

Everything that happened, visible to your team.

From Attenda, your team sees what the AI has handled, what needs following up and who should continue each case.

Phone

Review calls, intent, outcomes and escalations.

Conversations

Keep context and collected information together.

Appointments and requests

Track actions created through each channel.

History

Understand what happened before continuing a case.

Activity

See volumes, status and areas requiring review.

Configuration

Manage rules, permissions and supervision.

The AI prepares. Your team decides.

The AI

Handles the call, understands the reason, gathers the information needed and prepares or routes the case under the rules you’ve set.

Your team

Reviews every interaction, decides when to step in, confirms sensitive actions and continues cases from the dashboard.

No sensitive action is confirmed without someone from your team.

Every organisation, its own rules.

Attenda adapts to how each team works, with the supervision criteria that fit each case.

  • Configuration by company and site
  • Different users and roles
  • Your own supervision criteria

USE CASES

The same Attenda, adapted to every sector.

Clinics

Appointments, changes and confirmations prepared before anyone has to call back.

See the solution

Multi-site businesses

Coordinated service by site, with the context of each location.

See the solution

Training centres

Enquiries about courses and enrolment, prepared for the academic team.

See the solution

Workshops

Bookings and technical enquiries collected before the vehicle arrives.

See the solution

Real estate

Interest and preferences captured before connecting with the agent.

See the solution

Professional firms

The reason for the enquiry and the administrative context ready for the professional.

See the solution

Tell us how your team handles calls today.
We’ll take a look together.

We’ll help you see what the AI can prepare and what your team should keep deciding.

Discover Attenda Let’s talk about your case