Receives
Takes the call with the business’s general context: locations, hours and services available.
← All use casesEvery location runs its own way.
MULTI-LOCATION BUSINESSES
Every location runs its own way.
One shared context for all.
For operations leads, location managers and admin teams coordinating calls, hours and rules that differ across sites.
Answering the call isn’t enough if you don’t know which location it belongs to.
When a business runs multiple locations, every call arrives with a question attached: which site it belongs to. Opening hours don’t always match, services vary by location, and many handoffs still happen manually, site by site. Each team sees only its own part; whoever should have the full picture often doesn’t.
A flow that places the call before it routes it.
The same AI phone support we use across our other services, adapted so each location keeps its own rules.
Identifies
Works out which location or branch the request belongs to.
Adds context
Applies that location’s own hours and rules before continuing.
Routes
Passes the request to the right team with the context already prepared.
Every location has its own rules.
The system applies them, it doesn’t invent them.
Hours, services, managers and escalation rules can vary from one location to another. This is configured once, by company, location, user and role, and the system applies it to every call without having to repeat it manually each time.
Escalation rules are configured and can be changed at any time: the system applies them, it doesn’t decide them.
ATTENDA
Every call, visible to whoever needs to see it.
Every handled request is logged in Attenda with the location, reason, outcome and handoff. Location managers and central leadership share the same information, without having to call each other to find out what happened.
Discover AttendaTell us how many locations you run.
We’ll look at it site by site.
We’ll help you see how coordination across locations would look before you change anything.
Let’s talk about your case