Receives
Takes the call with the business’s general context: locations, hours and services available.
← All use casesEvery location runs its own way.
MULTI-LOCATION BUSINESSES
Every location runs its own way.
One shared context for all.
For operations leads, location managers and admin teams coordinating calls, hours and rules that differ across sites.
Answering the call isn’t enough if you don’t know which location it belongs to.
When a business runs multiple locations, every call arrives with a question attached: which site it belongs to. Opening hours don’t always match, services vary by location, and many handoffs still happen manually, site by site. Each team sees only its own part; whoever should have the full picture often doesn’t.
A flow that places the call first, then passes the request to the team.
The same AI phone support we use across our other services, adapted so each location keeps its own rules.
Identifies
Works out which location or branch the request belongs to.
Adds context
Applies that location’s own hours and rules before continuing.
Passes on
Takes the request and passes it to the team, which decides who follows it up.
Every location has its own rules.
The system applies them, it doesn’t invent them.
Hours, services and managers can vary from one location to another. This is configured once, by company, location, user and role, and the system applies it to every call without having to repeat it manually each time.
Opening hours and the greeting are configured and can be changed at any time: the system applies them, it doesn’t decide them.
ATTENDA
Every call, visible to whoever needs to see it.
Every handled request is logged in Attenda with the location, the reason and its status. Location managers and central leadership share the same information, without having to call each other to find out what happened.
Discover AttendaTell us how many locations you run.
We’ll look at it site by site.
We’ll help you see how coordination across locations would look before you change anything.
Let’s talk about your casePRICING
Attenda’s pricing is published.
Attenda is our AI phone product, the same one behind everything you have just read. You do not need to request a quote to find out what it costs: the pricing is public.