Privacy policy

Controller and contact

The data controller is Salah Eddine Khamlichi (NIF 60389541M), with address at Calle Nadal 4, 08500 Vic, Barcelona. Privacy requests may be sent to legal@serveisdigitals.com.

Current data and channels

The website form is disabled and does not submit data. If you contact us by email or WhatsApp, we may process the information you provide, such as your name, company, contact details and enquiry.

• Email: hola@serveisdigitals.com
• WhatsApp: direct link to an external platform
• Data is not used for advertising without an appropriate legal basis

Purposes and legal basis

Data is used to answer enquiries, consider a potential collaboration and take pre-contractual steps requested by the person concerned. Other communications may rely on the legitimate interest in managing a professional relationship, always respecting individual rights.

Recipients and providers

Personal data is not sold. Technical providers may access it only where necessary to provide email, hosting, communications or digital services. The final list of providers, roles and international safeguards will be documented before the relevant processing begins.

Retention

Enquiries are kept while they are handled and afterwards for the periods needed to address potential legal liabilities. If no relationship begins, data is limited to the time reasonably required to close the enquiry.

AI phone support, voice and transcripts

When AI phone support becomes operational, callers will be informed at the start that they are interacting with an AI system. If a call is recorded or transcribed, they will also be informed about the controller, purpose, legal basis, retention and how to exercise their rights.

Rights

You may request access, rectification, erasure, objection, restriction or portability by emailing legal@serveisdigitals.com. You may also lodge a complaint with the Spanish Data Protection Agency.