CLINICS

The phone keeps ringing.
Care carries on.

For clinic reception and admin teams handling appointments, changes and routine questions by phone while the practice keeps running.

Let’s talk about your case

Every call competes with the patient in front of you.

Reception has to handle whoever’s calling and whoever’s waiting in the room at the same time. New bookings, changes, confirmations and questions about opening hours or location all come in by phone while the front desk already has its hands full. When call volume rises, something slips: the call, the person at the desk, or both.

A flow built for a practice, not a call centre.

The same AI phone support we use across our other services, adapted to the clinic’s vocabulary and opening hours.

Receives

Takes the call with the clinic’s context: opening hours, services and basic information.

Understands

Works out whether it’s a new booking, a change, a confirmation or a routine question.

Prepares

Collects the details needed and leaves the action ready for the team to confirm.

Escalates

Passes on any case that needs a person.

Automation runs the diary.
Clinical decisions stay with the team.

The system handles administrative tasks: bookings, changes, confirmations and routine questions. It doesn’t give medical advice, interpret symptoms, carry out triage or make clinical decisions. Any case that’s ambiguous, urgent or sensitive goes straight to the team, who always have the final say.

No urgent or ambiguous call is resolved without a person.

ATTENDA

Everything’s logged, nothing’s lost.

Every handled call is logged in Attenda, where reception can check the context before calling back or picking up a case.

Discover Attenda

Tell us how your clinic’s reception works today and we’ll see where this fits.