Receives
Takes the call with the clinic’s context: opening hours, services and basic information.
← All use casesThe phone keeps ringing.
CLINICS
The phone keeps ringing.
Care carries on.
For clinic reception and admin teams taking appointment requests, changes and routine questions by phone while the practice keeps running.
Every call competes with the patient in front of you.
Reception has to handle whoever’s calling and whoever’s waiting in the room at the same time. New bookings, changes, confirmations and questions about opening hours or location all come in by phone while the front desk already has its hands full. When call volume rises, something slips: the call, the person at the desk, or both.
A flow built for a practice, not a call centre.
The same AI phone support we use across our other services, adapted to the clinic’s vocabulary and opening hours.
Understands
Works out whether it’s a new booking, a change, a confirmation or a routine question.
Prepares
Collects the details needed and leaves the action ready for the team to confirm.
Passes on
Takes the request and passes it to the team, which decides who follows it up.
The AI prepares the request.
Clinical decisions stay with the team.
The system handles the first administrative contact: it takes appointment requests, changes and routine questions, and leaves them ready for reception to confirm. It doesn’t confirm any appointment on its own, give medical advice, interpret symptoms, carry out triage or make clinical decisions. Any case that’s ambiguous or sensitive is left as a request for the team, who always have the final say.
No urgent or ambiguous call is resolved without a person.
ATTENDA
Everything’s logged, nothing’s lost.
Every handled call is logged in Attenda, where reception can check the context before calling back or picking up a case.
Discover AttendaTell us how your clinic’s reception works today and we’ll see where this fits.
Let’s talk about your casePRICING
Attenda’s pricing is published.
Attenda is our AI phone product, the same one behind everything you have just read. You do not need to request a quote to find out what it costs: the pricing is public.