REAL ESTATE

Every caller wants something different.
And the agent isn’t always available.

For estate agencies and sales teams handling calls from buyers, sellers and landlords while the agent’s out on a viewing.

Let’s talk about your case

Buying, renting, selling, listing a property: every call wants something different.

The same line takes calls with very different intentions: someone who wants to buy, someone who wants to rent, a landlord who wants to sell or list a property, someone asking about a specific property, or someone wanting to book a viewing. Meanwhile, the sales team might be out on a viewing, travelling, or handling another deal.

Collect the context before the agent has to call back.

The AI can collect what’s relevant to prepare the request, without the caller having to give every detail.

Name and contact details
Buying, renting or selling
Specific property or area of interest
Property type and preferences
Availability for a viewing

From the enquiry to the right agent.

The same AI phone support we use across our other services, adapted to the agency’s vocabulary.

Receives

Takes the call with the agency’s context: areas, property types and general availability.

Understands

Works out whether the caller wants to buy, rent, sell, or ask about a specific property.

Collects

Gathers the relevant context: area, property type, preferences and availability for a viewing.

Connects

Passes the request to the right agent, with the context already prepared.

The AI prepares the request.
The team decides the deal.

The system can help identify the intent of the call, collect context and prepare the request before the agent reviews it. It doesn’t value any property, recommend any investment, decide on solvency or whether a contact is a valid lead, negotiate prices, accept offers, or close any deal. Those decisions always stay with the sales team.

No deal or terms are confirmed without someone from the team.

Instead of a missed call or a note with no context, the agent gets a request in Attenda with the intent, the property of interest and the details needed to carry on.

Discover Attenda

Tell us how your agency handles calls today and we’ll see where this fits.